Account Manager (5-7 years’ experience)

Website Citizen Relations

We are Citizen Relations. We are an earned-first agency, which means we come up with big ideas that actually earn people’s attention. And that starts with not just talking to audiences, but by doing something they connect with.

Our POV is simple. Consumers of all kinds have evolved. You have to find common ground between people and your company and what you stand for. When you do it right, you earn their attention and actions and a changed perspective, behaviour or attitude. And this approach has worked, allowing us to get results for some of the biggest brands in the world – and win some awards along the way.

Our Vancouver office is continuing its rapid growth and we’re actively searching for an entrepreneurial go-getter to add to our team. If you are interested in building your career at one of Canada’s top PR firms, then we want to talk to you.

Account Manager (5-7 years’ experience)

We are currently seeking a creative, focused and dedicated team player to work on some of our key clients, particularly in the financial services sector. 

As an Account Manager, you will be responsible for the day-to-day running of your accounts, supporting the junior team on exceptional campaign delivery while working with the senior team to plan ahead and grow the account. This is an extremely varied role; ranging from pitching stories to media, to planning and delegating tasks to the team, to drafting proposals and supporting Account Directors with financial planning and forecasting.

An Account Manager is the ‘lynchpin’ of the team: ensuring smooth campaign delivery, keeping both junior and senior teams on track and updated, and building a close working relationship with clients. Other key responsibilities include: 

Client & Campaign Management:

  • Confidently delivering straightforward client proposals and plans with guidance from the senior team
  • Recommending campaign tactics that effectively answer a client’s strategy and objectives 
  • Establishing yourself as a trusted counsel to clients
  • Continuously monitoring campaign KPIs and recommending pivots/new tactics where needed

Industry Knowledge:

  • Maintaining knowledge of the local media landscape and stories that will resonate with different media titles and journalists
  • Working with junior team to share ‘articles of interest’ along with actionable learnings for clients
  • Coaching junior team to deliver exceptional results in media relations outreach
  • Supporting Citizen’s internship program and provide oversight to interns as needed
  • Maintaining advanced knowledge of the influencer space and a strong grasp of the key influencers across Western Canada

Core Skills & Attributes:

  • 3-5 years experience in public relations in a similar role
  • Exceptional project management skills and proven ability to deliver successful campaigns on time and within budget
  • Excellent people management skills and ability to manage multiple team members’ workloads 
  • Adept at upskilling junior team members in core areas e.g. writing skills, time management, client comms, industry intel 
  • Extensive knowledge of current consumer and industry trends and how to turn those into opportunities for organic client growth
  • Experience working in corporate communications and with clients in the financial services sector would be highly valued for this role. 
  • Agency experience is highly valued

As cliche as it sounds, we put our people first. We amplify our team through a culture of openness, personal growth, innovative strategy and tech, and a hunger to do amazing work.

Citizen Relations has over 200 citizens on our team, with offices in Vancouver, Toronto, Montreal, Quebec City, Los Angeles, New York, and London. Our affiliate network includes 40 cities in North America, and over 60 countries worldwide.

We thank all applicants. However, only those selected for an interview will be contacted.
Citizen Relations is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Citizen Relations is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

Tagged as: Citizen Relations

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